Shipping policy

Shipping Policy

rilexis

Last updated: August 13, 2026

Disclaimer: This template is for general Shopify e‑commerce reference only, it is not legal advice. Please consult a California licensed attorney if you require formal legal review.

This Shipping Policy outlines shipping, processing, delivery and shipping‑related terms for all orders placed on our website rilexis.com. By placing an order with Willow General Store, you agree to the terms set forth below.

Business Information

rilexis

345 Lorton Avenue, Suite 203

Burlingame, CA 94010, United States

Email: WicinskyStarkweather495@hotmail.com

Website: rilexis.com

1. Order Processing Time

All orders are processed within 1‑3 business days (Monday‑Friday, excluding weekends and US federal holidays).

Processing time does not include shipping transit time.

Orders received on weekends or public holidays will begin processing on the next available business day.

We reserve the right to delay order processing in cases of high order volume, inventory adjustments or system maintenance. You will be notified by email if significant delays occur.

2. Shipping Destinations

We currently ship to addresses within the United States (including Alaska and Hawaii).
We do not offer international shipping at this time.
We cannot ship to PO Boxes, APO/FPO addresses. Orders submitted to PO Box addresses may be canceled and fully refunded.

3. Shipping Methods & Estimated Transit Times

All orders are shipped from our location in Burlingame, California. Estimated transit times are business days and are estimates only, not guaranteed delivery dates.

Standard Shipping: 3‑7 business days
Expedited Shipping: 2‑3 business days

Shipping options and exact costs will be displayed for your address during checkout before you complete payment.

4. Shipping Fees

Shipping cost is calculated at checkout based on item weight, dimensions and delivery destination.

Flat‑rate or real‑time carrier calculated shipping rates apply.
Free shipping promotions may apply for qualifying order thresholds; promotion rules will be shown on our website.
Original shipping charges at checkout are non‑refundable, unless the error is caused by our store (wrong item shipped, defective product).

5. Order Tracking

Once your order has been handed over to the shipping carrier, we will send a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for carrier systems to update tracking information after you receive the confirmation email.

6. Delays, Lost or Stolen Packages

Willow General Store is not responsible for delays caused by shipping carriers, weather events, natural disasters, holidays or other circumstances outside our reasonable control.

If tracking shows a package is delivered but you have not received it: please check with household members, neighbors or building management. File an inquiry with the shipping carrier.
For packages confirmed lost in transit: contact us via email within 14 days of the original delivery estimate. We will work with the carrier to open a claim. After carrier claim approval, we may offer a replacement or full refund for the merchandise value, at our discretion.
We do not cover stolen packages marked as “delivered” by the carrier.

7. Incorrect Shipping Address

You are responsible for entering your complete and accurate shipping address when placing an order.

If you provide an incorrect address and the package is returned to us, you will be responsible for a new shipping fee for resending your order. If you request cancellation instead of reshipment, original shipping fees will not be refunded.

8. Damaged Items in Transit

If you receive items damaged during shipping: please take clear photos of the outer packaging and damaged goods, and email us within 48 hours of delivery. We will evaluate your case per our Return and Refund Policy.

9. Returns Shipping

Return shipping costs are customer‑paid unless the return results from our store error. Please view our full Return and Refund Policy for complete return instructions and return address.